Project Title: Credit Monitoring Services
Project #: RIP-236-2019
Issued by: Multnomah County view agency website
Publish Date: 5/15/2019
Due Date: 6/7/2019 This opportunity has closed.

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PRE-PROPOSAL CONFERENCE There will not be a pre-proposal conference for this sourcing event.  Please direct all questions regarding this solicitation to the Q&A Message Board included with this event.   INTRODUCTION Multnomah County Department of County Assets is seeking a credit monitoring firm to assist the County in providing monitoring and response services for individuals who have experienced a breach of Personally Identifiable Information (PII) and/or Protected Health Information (PHI). SCOPE OF WORK The County will supplement resolution of any potential exposure issues by offering this service to specific individuals and they will choose whether to activate services based on their individual program of remediation.  The County is looking for a comprehensive service that can support credit monitoring for individuals for a year or more at a time. Specific services desired by the County include the following elements: Credit Monitoring:  Daily credit alerts for any changes to customer's credit and financial records and alerts for potential fraudulent activities such as payday loans, new accounts opened, funds transfers, etc. Alert Types:   New credit inquiries, newly opened accounts, changes to public records, delinquencies, dormant account activity. Alert Method:  (phone, email, or mobile text) Victims may specify which method is preferred.  Credit Bureau Reports upon enrollment: Equifax, Experian,TransUnion, other bureaus Internet Surveillance:  Scours criminal websites (the "dark web"), chat rooms, etc. for the selling or trading of personal information including Social Security numbers, driver's license, credit and debit cards, bank accounts, etc. National Change of Address (NCOA) monitoring Medical Information Monitoring:  Alerts for stolen patient's medical identity, data, and medical insurance information. Customer identity & fraud recovery support:  Provides a dedicated advocate assigned to handle dispute resolution of bills or collections resulting from fraud, help in restoring victims' identities to pre-theft status, assistance in filing a police report and formal complaints with state and federal regulatory agencies, help with applying credit freezes, use of limited power of attorney to work on behalf of each victim. Identity theft insurance to reimburse victim's out-of-pocket expenses to restore their identity:  legal fees, lost wages, private investigators, etc. Enrollment method includes activation code via online or phone Identity theft risk assessment:  Determines level of risk exposure and areas of vulnerability and provides advisories on how to improve/reduce risk. County is billed only for the codes that are activated/redeemed, not the entire population breached. Breach Notification support: letter and call center support, etc. Successful proposers must be in compliance with Oregon Statute 646A.600 eq. seq. including notifications within 45 calendar days of discovery and other requirements. METHOD OF AWARD The County expects to award one contract as a result of this solicitation.   ESTIMATED PURCHASES This solicitation may be used for contracts valued at up to $150,000 over a five year period.   However, the services under this RIP are expected to be purchased on an as needed basis and there is no guarantee that circumstances will present and require services during the term of the contract.  Services will be billed as individuals necessarily activate services as offered by the County. METHOD OF CONTRACTING A Services Contract form is provided in the Buyer Attachments page showing the standard terms and conditions.  Carefully review the terms and conditions of the Contract. Additional Contract terms related to this procurement, if any, are set out below in the section entitled Term of Contract. TERM OF CONTRACT The Contract is expected to be issued initially for a five year period.   CONTRACT NEGOTIATIONS Multnomah County intends to issue the winning Proposer(s) a contract which is substantially similar to the Sample Contract that is attached to this RIP event.  Please note that the contract issued may incorporate the terms of this RIP as well as the response provided by the contracted Proposer. Any terms negotiated that differ from those of the RIP, the Proposer’s Response, the Contract and any of its Exhibits and Attachments will be specified in a Special Terms and Conditions section of the final contract.  Standard Terms and Conditions may be negotiated at the discretion of the County. If there are revisions which your firm will require to the contract attachment, please include a letter attachment detailing the areas of concern. INSURANCE REQUIREMENTS The insurance requirements are set forth in Exhibit 2 of the Services Contract located in the Buyer Attachments page.  Please review these requirements carefully. PRE-AWARD RISK ASSESSMENT Federal funding is not customarily used for this service.  However, Successful proposers whose contract award includes federal funding (as identified by a Catalog of Federal Domestic Assistance number) will be subject to a PreAward Risk Assessment (which includes an evaluation of financial stability, quality of financial /management systems, experience with federal funds, reports and findings from audits) completed by Multnomah County (if one has not been submitted in the last year) prior to the issuance of a contract. Contractors who fail to submit the required documents will not be eligible for a contract from the County. MINIMUM PROPOSAL SUBMITTAL REQUIREMENTS To be considered responsive, each Proposer must demonstrate that they meet the Minimum Requirements identified in this RIP, completely respond to the Questions and submit the required responses by the deadline indicated.  Any proposal that does not fully meet the minimum requirements of this RIP will be rejected.


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If your firm is interested in an opportunity posted on our webpage, we'd love to hear from you. Here's how:

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