Project Title: Multnomah County Library Website Usability Testing Services
Project #: RIP-58-2020
Issued by: Multnomah County view agency website
Publish Date: 11/16/2019
Due Date: 12/9/2019 This opportunity has closed.

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PRE-PROPOSAL CONFERENCE:  There will not be a pre-proposal conference for this sourcing event. INTRODUCTION Multnomah County Library provides a variety of physical and digital material to support the informational, educational, and recreational needs of our community. The collection reflects the diverse population of our county including several languages, Chinese, Russian, Spanish and Vietnamese. Library users of all ages can access the entire collection.  Multnomah County Library adheres to the principles of intellectual freedom, which favor liberty of thought and an opposition to censorship. We support your right to access a wide variety of materials even if the content may be controversial, unorthodox or unacceptable to others.  Multnomah County Library’s Mission: Empowering our community to learn and create. Multnomah County Library uses three-year priorities to shape what we do and explain how we do it. In a world that changes quickly, we build those priorities on four pillars that will not change. Our pillars are: Free access for all A trusted guide for learning The leading advocate for reading A champion for equity and inclusion Multnomah County Library Priorities 2019-2021: Making connections for a stronger community Removing barriers Helping meet basic needs Honoring the past, embracing the future SCOPE OF WORK Our goal is for library users to find the information they need to support online learning with minimal barriers. Following website user-testing best practices/industry standards, targeted users will be engaged to see if users can successfully find information on the library’s website, Identified targeted users can include:  Teens Educators Caregivers Patrons with disabilities Staff Measurable goals include: Learning the pathways identified patrons take to successfully find the information they are seeking Information acquired via user-testing and professional evaluation provides context and guidance for future developments on pages designed for youth, teens, parents/caregivers, educators and other users of the library website. Library staff understand how users access information on This information gathered will inform the next generation of our website and serve as an education piece for staff / stakeholders who have a strong connection to the way information is displayed and organized on the library’s website, but perhaps have not had the opportunity to see how users engage with it. User Research Objectives: What: Qualitative 1:1 interviews and site walk through (desktop and mobile) with identified targeted users in order to understand current frustrations, work- arounds and needs that can be translated into site improvements. Why: Usability testing provides feedback from actual user behavior, so you can have data- informed conversations. Accessibility testing* at this stage will audit what is currently working and inform direction for the new design. *Inclusion of all major disability groups: visual (blind, low vision, color blindness), deaf/hard of hearing, motor (inability to use a mouse, slow response time, limited fine motor control), cognitive (Learning Disabilities, distractibility, inability to remember or focus on large amounts of information or complex steps). Iterative research approach: We reserve the right to conduct the research in multiple phases, phases 1 and 2 outlined below, based upon what is in the best interest of the library to obtain our overall objectives. Phase 1: Baseline insights and direction Usability & Accessibility testing UI Prototyping- Design sprint facilitation Accessibility testing process Phase 1 Section 508 audit Test facilitation with disabled users Test data analysis Test report back UI Prototyping- Design sprint facilitation Collaborative design workshop: Design Sprint facilitation. The workshop spends 5 days re-imagining the new site based on actual patron data and pain points. Provide support with UX expert interpreting findings into Usability and Accessibility compliant layouts, navigation and interface elements. Collaborate with MCL to steer the new design direction with best practice (avoid known issues for mobile UX, accessibility and usability). Phase 2: New designs validation and compliance Usability & Accessibility testing on new design  Accessibility QA on live code Validation of new design direction (desktop and mobile) with teens, caregivers and educators in order to uncover any issues prior to launch. Why: Accessibility testing will aim at testing compliance with Section 508 Refresh and WCAG 2.0 AA. *Inclusion of all major disability groups: visual (blind, low vision, color blindness), deaf/hard of hearing, motor (inability to use a mouse, slow response time, limited fine motor control), cognitive (Learning Disabilities, distractibility, inability to remember or focus on large amounts of information or complex steps). METHOD OF AWARD A contract will be awarded to the proposer with the highest scoring proposal. ESTIMATED PURCHASES The library has budgeted approximately $20,000.00 for phases 1 & 2 of these services. The County does not guarantee that any minimum amount of services will be purchased. METHOD OF CONTRACTING A Services Contract form is provided in the Buyer Attachments page showing the standard terms and conditions. Carefully review the terms and conditions of the Contract. Additional Contract terms related to this procurement, if any, are set out below in the section entitled Term of Contract and may be subject to change.  TERM OF CONTRACT The awarded contract may be up to five (5) years or $150,000.00 total. CONTRACT NEGOTIATIONS The County will initiate contract negotiations with the responsive and responsible Proposer with the highest scoring proposal. Multnomah County may, at its option, elect to negotiate general contract terms and conditions, services, pricing, implementation schedules, and such other terms as the County determines are in the County’s best interest. If negotiations fail to result in a contract, the County reserves the right to terminate the negotiations and initiate contract negotiations with the next highest scoring responsive and responsible Proposer. This process may continue until a contract agreement is reached. INSURANCE REQUIREMENTS The insurance requirements in the Buyer Attachments called Sample Exhibit 2 are the County standards and at the time of contract negotiations these maybe modified, removed, or other types added depending on the services being provided. PRE-AWARD RISK ASSESSMENT Successful proposers whose contract award includes federal funding (as identified by a Catalog of Federal Domestic Assistance number) will be subject to a PreAward Risk Assessment (which includes an evaluation of financial stability, quality of financial /management systems, experience with federal funds, reports and findings from audits) completed by Multnomah County (if one has not been submitted in the last year) prior to the issuance of a contract. Contractors who fail to submit the required documents will not be eligible for a contract from the County.


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